I'm getting stuck in the "Getting to know you" page.

Please log out of LVL and clear your cache.

Here are the instructions to follow depending on which of the most popular browsers you use:

• Chrome instructions
• Safari Instructions
• Firefox Instructions
• Safari (iPhone/iPad)

Once you've cleared your cache, log in to LVL again on the iOS/Android app (make sure you have the latest version installed) or access our desktop version of the platform - it should now let you finish the onboarding survey.

Please check your spam/junk folders for a verification code from us and add us to your safe sender list.

Please also log-in from a non-work wifi or use your mobile data/hotspot as some corporate wifis may be blocking you from accessing the platform. Work devices may also block LVL so we recommend using a personal device.

Still need help? Contact our Member Support Team